Company Description

Assent is the leading AI native platform for supply chain sustainability and compliance, trusted by complex manufacturers and distributors around the world. Built and backed by experts who have led global compliance programs, our unified platform combines advanced AI, regulatory expertise, and the world’s largest supply chain data network to help organizations reduce risk, lower operational costs, and build trust across every tier of the value chain. From human rights and responsible sourcing to PFAS reporting and Digital Product Passports, Assent transforms regulatory complexity into actionable insights that drive real business outcomes.

With over 900 team members across India, North America, Malaysia, the EU, and Kenya and more than 1,000 customers globally, Assent brings together global perspective and deep domain expertise. Our hybrid work model enables teams to collaborate effectively across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability. This reflects our commitment to building technology that drives business performance while creating long-term value for people and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

Assent is seeking an experienced Process Engineer to bring structure, clarity, and execution discipline to a rapidly scaling $125M SaaS organization. This role will partner cross-functionally to define, optimize, and institutionalize workflows across the enterprise. Starting with the Services organization, the team member will have the opportunity to make a significant impact as we rethink workflows in an AI driven environment.

This individual must have previously led workflow redesign and systems implementation in a high-growth environment and bring an objective, third-party perspective to how work actually flows versus how it is assumed to flow. The successful candidate will quickly diagnose bottlenecks, eliminate inefficiencies, recommend new and rationalize existing systems, and drive measurable improvements in speed, predictability, and operating leverage. The ability for impact is immediate and significant.

This role requires the ability to manage multiple priorities and move fluidly between initiatives, influence senior stakeholders, and implement scalable process architecture without creating unnecessary bureaucracy and elongated decision making practices.

Please note candidates based in Ottawa or Toronto will be prioritized in alignment with our hybrid work model.

Key Requirements & Responsibilities

Enterprise Workflow Design & Optimization

• Conduct structured diagnostic assessments of current-state workflows - starting with the Services organization and extending to other parts of Assent.
• Design future-state process maps aligned to strategic ARR growth, margin discipline, and scalability.
• Identify redundancies, friction points, and manual dependencies across systems and teams.
• Standardize core workflows (e.g.,customer onboarding and implementation, program management, data ingestion, migration practices).

Systems & Tool Rationalization

• Evaluate existing system landscape (including Salesforce/Service Cloud, ForethoughtAI, Workato, Guru, and a range of ticketing and project management add-on tools)
• Recommend simplification, integration, or replacement strategies with a focus on Agentic AI capabilities
• Partner with IT and functional leaders to implement new systems or optimize existing ones.
• Ensure system workflows align with defined process architecture (not vice versa).

Operating Model & Enabling Governance

• Support the evolution of a scalable operating model appropriate for a company at Assent’s size and scale
• Define decision rights, escalation paths, and accountability frameworks.
• Improve execution predictability, cross-functional transparency and reporting..
• Evolve KPIs to track process performance and continuous improvement.

Qualifications

Your Knowledge, Skills and Abilities

• 7+ years of experience in process engineering, operations transformation, or operational excellence within a SaaS environment.
• Proven track record redesigning workflows and implementing systems at scale (ideally in $50M–$300M ARR companies).
• Demonstrated ability to operate as an objective third-party advisor within an organization, diagnosing inefficiencies and challenging entrenched practices with the right appreciation and empathy..
• Experience leading cross-functional initiatives across Product, Sales, Customer Success, Services, IT and Finance.
• Prior exposure to enterprise systems implementation (e.g., Salesforce, Service Cloud, workflow automation tools, Agentic AI solutions)
• Trained and practiced in one or more methods for process assessment and improvement (ie - Six Sigma, Lean Management, Business Process Management, Value Stream Management)

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.