About DashQ

At DashQ, our mission is simple yet powerful: to make renting better for everyone. We’re transformi

ng the way people find, secure, and connect with rental housing - making the process as seamless as booking a hotel. By partnering with Canada’s most forward-thinking landlords, we're building high-performance leasing engines that keep buildings full and teams focused.

With over 50,000 doors transformed, DashQ’s technology and service teams are setting a new standard for leasing execution. We’re not just improving speed - we’re helping entire portfolios thrive in a competitive market.

If you love fast-paced environments, meaningful conversations, and delivering five-star experiences at scale - this role is for you.

About the Role

As a Leasing Concierge, you’ll be the voice of our clients’ buildings -the first impression renters will have. Your mission is simple: book qualified tours quickly and professionally, while upholding the brand standards and value propositions of the property.

You’ll work closely with DashQ’s Customer Success team, operate within the DashQ platform, and support buildings across the country. This is a unique opportunity to help our clients scale without adding internal headcount - and to become a master of high-performance leasing.

Key Responsibilities

• Serve as the first point of contact for rental leads via phone, email, and text
• Qualify leads and book property tours in a responsive and engaging manner
• Uphold the brand standards, promises, and tone of our client partners
• Become a product expert in DashQ and the buildings you support
• Communicate clearly and precisely - fast, but never rushed
• Track and maintain accurate records of lead activity and booking statuses
• Collaborate closely with Customer Success to continuously improve outcomes

You’ll Thrive If You Are

• Polished and personable - warm, clear, and confident on the phone
• Hyper-responsive and highly organized
• Naturally curious and hungry to learn
• Is excited about providing customers with an exceptional experience
• Excited to work in a fast-paced, high-growth SaaS environment

Requirements

• Experience working in a call centre or customer service role (ideal)
• Bilingual in English and French is a major asset
• Strong verbal and written communication skills
• Familiarity with real estate, leasing, or property tech is a bonus
• Must be located in Ottawa, Ontario and willing to work in-office
• As part of the application process, you’ll be asked to submit a short video once you click “Apply.” Please be prepared to answer the following questions in video format:
• What should the DashQ team know about you?
• Why do you believe you and DashQ are a great fit?
• What is your professional superpower, and why?

Training & Onboarding

You’ll receive a custom onboarding plan grounded in DashQ’s Customer Success ethos. You’ll go deep into DashQ product training and receive extensive knowledge on the buildings you support - so you can speak with the confidence and credibility of an on-site leasing team.

Benefits

In addition to the growth and impact you’ll have at DashQ, we offer competitive salaries along with the following benefits:

• Health, Dental & Vision Benefits
• Three weeks of paid vacation and all standard holidays
• Professional development budget for courses and certifications
• Weekly catered lunch
• A collaborative, values-driven work environment with room to grow

Job Compensation Range

The salary range for this role is $50,000 - $60,000. DashQ offers a competitive salary, performance-based bonus, and a strong benefits package to support your well-being and career growth. Exact compensation is determined based on several factors including experience, skill level, location, and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting team during the hiring process.

DashQ provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, or local laws.