The Shipping & Receiving Specialist ensures the accurate, safe, and timely movement of goods in and out of the facility. This role is responsible for receiving, inspecting, and documenting inbound materials; preparing and shipping outbound orders, including making arrangements with carriers and handling customs documentation for international shipments; maintaining inventory accuracy; and upholding safety and quality standards. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced warehouse environment with physical tasks and frequent system updates.

Key Responsibilities:

Receiving (Inbound)

• Unload deliveries safely using manual material handling equipment such as pallet jacks and dollies.

• Verify shipments against purchase orders, packing slips, and ASN (advanced shipping notices); reconcile any discrepancies.

• Inspect materials for damage, quantity, and quality; escalate non-conformances and initiate RMA processes as required. Coordinate with Purchasing, Quality, and Accounts Payable for on holds, quarantines, and documentation discrepancies.

• Accurately transact receipts in the ERP system.

• Label and put away goods.

Shipping (Outbound)

• Pick, pack, and stage finished goods for shipping to customers.

• Verify packaging integrity (weight, dimensions, cushioning, ESD/temperature-sensitive protocols where applicable).
• Create shipping labels, commercial invoices, and, if applicable, Customs Documentation for international shipments.

• Create waybills / bills of lading, schedule carrier pickups and ensure on-time carrier handoff.

Inventory & Documentation

• Perform cycle counts, bin audits, and adjustments with proper approvals to maintain inventory accuracy (target ≥98%).

• Maintain clean, organized, and compliant warehouse areas (5S).

• Update ERP records promptly; maintain shipping/receiving logs, manifests, and compliance records.

• Support kitting and work order staging for production as required.

Safety & Compliance

• Follow all health & safety procedures for material handling, and PPE requirements.

• Adhere to quality standards (e.g., ISO 9001), ESD protocols, and any industry-specific requirements (e.g., aerospace/ITAR—if applicable).

• Participate in incident reporting and continuous improvement activities.

Cross-Functional Collaboration

• Assist in setting day-to-day priorities for warehouse and logistics activities.
• Work with Procurement, Production, and Finance to prioritize orders and resolve inventory issues.

• Communicate shipment status, delays, damage, or shortages in a timely and professional manner.
• Other duties and responsibilities as needed to support business objectives.

Preferred Qualifications

• Experience: 5+ years in shipping/receiving, warehousing, and logistics.
• Accreditation with a recognized professional certification body would be considered an asset.

• Systems: Working knowledge of ERP systems and carrier platforms (e.g. (UPS / FedEx / Purolator / DHL).
• Documentation: Familiarity with Packing Lists, BOLs, RMA, HS codes, Commercial Invoices and customs documentation. Strong knowledge of INCO terms

• Familiarity with CUSMA.

• Tools & Equipment: Ability to operate pallet jacks; dollies; pallet wrappers and other associated equipment.

• Physical Requirements: Ability to lift up to 50 lb/23 kg repeatedly, stand/walk for long periods, bend, reach, and climb short ladders.

• Communication: Clear written and verbal English; accurate record-keeping and attention to detail.

• Work Authorization: Legally entitled to work in Canada. Must be eligible to obtain and maintain up to Top-Secret security clearance.

How We Work
This role will have an onsite presence reporting to our Kanata, Ontario location.

About JSI
JSI is built on purpose, that of making a difference in the world.

Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities.

With 4Sight – JSI’s single, unified, product suite – customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI’s customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place).
With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation accessible formats and communication supports for the interview process upon request

Our hiring process does not use artificial intelligence (AI) tools for screening, assessing, or selecting applicants. All applications are reviewed and evaluated by our HR team.