Deal Desk Manager
Knak
Knak is a mission-driven company
Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is...
Empowering people to be creative.
That’s why Knak exists.
We are a world-class enterprise email and landing page creation platform with a focus on making successful and happy customers by providing them with an incredibly powerful, yet easy to use creation platform.
Our industry leading SaaS solution is built by Marketers, for Marketers. We know that it’s the small things that make the biggest impact and that emails and landing pages are where the rubber hits the road when it comes to Marketing Automation. We change the way Marketers work by making them more efficient, while improving conversion rate of their campaigns and helping them stay on brand.
Oh, and we have a bit of fun while doing it, too!
Our Revenue Operations Team:
The Revenue Operations team at Knak is a fun, collaborative, and high-energy crew that thrives on curiosity, teamwork, and getting things done. We're agile in how we work, always adapting and improving, and we genuinely love building together. With a strong team spirit and shared mindset, we support each other, celebrate wins (big and small), and tackle challenges with enthusiasm. We work hard, stay curious, and never lose sight of the power of collaboration.
We work cross-functionally to support Business Development, Sales, Customer Success, Implementation, and Support, as well as partner closely with our Marketing Operations team. Together, we keep the go-to-market engine running smoothly and scalably.
As Deal Desk Manager, you’ll be the strategic and operational engine behind Knak’s quote-to-close process. Reporting to the Director of Revenue Operations, you will manage pricing approvals, contract workflows, and cross-functional deal execution to ensure speed, compliance, and scalability. This role is highly collaborative, working closely with Sales, Legal, Finance, Customer Success, and Leadership.
Roles and Responsibilities:
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Deal Execution & Procurement Support:
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Manage the external procurement process, support Sales and Customer Success.
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Manage the internal procurement process, working alongside the Finance Team.
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Work within Knak’s Procurement tool, Tropic (owned by Finance), ensuring alignment between buyer requirements and internal policies, including risk management.
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Collaborate with other teams within Knak, such as the Partnerships team, to review agreements to ensure compliance and alignment with company goals.
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Alongside Sales and CS Managers, provide coaching around contract negotiations to maximize revenue and minimize the cost of internal resources.
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Contract Management:
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Own customer-facing and internal contract workflows across sales, renewals, and services.
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Partner with external Legal counsel to ensure contracts are compliant, accurate, and timely.
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Scope, implement and manage internal contract management tool to:
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Manage contracts across the organization from Sales, vendors, partners and others in one centralized tool
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Collaborate with the Security team to track non-standard terms and assist in risk mitigation and approvals.
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Quoting & Pricing Operations:
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Manage Knak’s quoting tools, including DealHub and Salesforce CPQ/Revenue Cloud, to ensure accurate, compliant, and timely quote generation.
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Support complex deal structuring and pricing strategies in alignment with Finance and RevOps.
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Ensure proper records within Salesforce to ensure accurate Revenue Reporting.
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Support complex negotiations and procurement cycles
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Maintain and optimize quote templates, approval workflows, and system integrations.
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Ensure data integrity is being maintained consistently and accurate across entire sales process (from contract creation to contract close)
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Cross-Functional Collaboration:
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Serve as a central point of contact between Sales, Customer success, Legal and Finance.
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Proactively identify and resolve deal blockers or delays, and escalate to Dir. RevOps where required.
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Support deal reviews and approval cycles across functions.
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Continuous Improvement:
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Analyze and optimize deal desk workflows to improve cycle time, accuracy, and scalability.
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Maintain documentation and training materials for deal desk processes and systems.
Skills and Experience:
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3–5 years of experience in Deal Desk, Revenue Operations, Sales Operations, or a similar role at a SaaS or B2B tech company.
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Start-up/Series A size company experience is an Asset
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Considered an asset: Hands-on experience with DealHub, Salesforce CPQ/Revenue Cloud, and/or other quoting platforms.
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Familiarity with procurement tools and processes (experience with Tropic is a plus).
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Strong understanding of SaaS commercial models and contract structures. Understanding of SaaS metrics will be an asset.
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Excellent project management and cross-functional communication skills.
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Detail-oriented with a bias toward efficiency, systems thinking, and continuous improvement.
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Comfortable in a fast-paced, evolving environment where processes are still being built
What We Offer
At Knak we have four foundational pillars. Culture, customers, product and growth. Culture is our number one pillar because we know that is at the core of building a strong company that can build amazing products and delight our customers. We do this with a laser focus on hiring the right people who are smart, positive and who want more than the typical nine-to-five offers.
We offer an extremely rewarding, second to none work environment as acknowledged by Ottawa’s Best Places to Work 2024! We show our investment in our people through our competitive salaries, equity in the company, great benefits, paid vacation, Life leave days (because life happens), team lunches and off-sites, and most importantly our commitment to YOUR career growth.
If this sounds like something you’re looking for, then we’d love to hear from you!
If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. Knak believes in creating an inclusive, barrier-free working environment. If you require ANY accommodation to the interview process please contact culture@knak.com.
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