Purpose of the Role

The Engineering Manager plays a critical role in leading multiple cross-functional product engineering teams. This role ensures the consistent delivery of scalable, high-quality software solutions aligned with product goals. The role will be focused on the broad area of Knak integrations and the Knak API to allow our customers and stakeholders to extend and enhance the usage of the platform. The role will support the triad leadership model (engineering lead, product manager, designer) to guide strategy, execution, and delivery across Knak’s product lines.

Key Responsibilities

• WHAT: Lead and coach existing integration focused product engineering team and build out additional teams to support increasing scope of requirements in the integrations domain.
• HOW: Mentor team leads on each team, provide performance feedback, and create growth opportunities. Facilitate regular team rituals, career development, and succession planning.
• OUTCOME: High-performing teams that are resilient, aligned, and capable of delivering business-impacting outcomes.

• WHAT: Drive the execution of product engineering roadmaps across teams.
• HOW: Collaborate in triad with PMs and Designers to scope, prioritize, and plan work. Use agile frameworks and delivery tracking tools (i.e. shortcut).
• OUTCOME: Projects shipped predictably, with quality, and aligned with product vision and timelines.

• WHAT: Elevate engineering standards and delivery practices across teams.
• HOW: Promote code quality, architecture reviews, test automation, observability and CI/CD improvements.
• OUTCOME: Teams consistently ship robust, maintainable code with fewer regressions and higher reliability.

• WHAT: Align engineering output with company goals and product priorities.
• HOW: Actively participate in quarterly planning, OKR alignment, and roadmap reviews.
• OUTCOME: Engineering efforts are tightly mapped to measurable business and customer impact.

• WHAT: Build cross-functional alignment and stakeholder confidence.
• HOW: Serve as a communication bridge between engineers, leadership, product, and support teams.
• OUTCOME: Stakeholders are informed and confident in progress, timelines, and technical decisions.

Scope & Decision-Making

• Manages multiple teams (typically 2–4), each with a Team Lead.
• Operates with a high degree of autonomy; accountable for team outcomes and delivery health.
• Contributes to engineering hiring and team resourcing plans.
• No direct budget ownership but may influence tooling or vendor decisions.
• Expected to make decisions on team execution, architecture alignment, and team structure/escalation.

Required Skills & Experience

• 5+ years of experience in software engineering, with 2+ years in engineering leadership roles.
• Proven track record of leading high-performing product engineering teams in a SaaS or tech-forward environment.
• Experience working in an agile delivery environment with modern frameworks and toolchains.
• Strong mentorship, communication, and cross-functional collaboration skills.
• Familiar with CI/CD, testing strategies, and scalable architecture patterns.
• Proven experience owning in-house APIs and delivering projects that integrate with diverse external APIs to drive product capabilities.
• Empathy-driven leadership style with a commitment to coaching, feedback, and development.

Success Metrics

• Teams consistently meet roadmap delivery timelines with high quality.
• Improved engagement scores and retention across engineering reports.
• Reduced cycle times and increased velocity across managed teams.
• Reduced support bugs raised within the team’s domain area.
• Effective coordination across triads and stakeholder satisfaction with delivery outcomes.
• Increased technical capability and career progression among reports.