MindBridge is the global leader in AI-powered financial risk intelligence. Our platform, MindBridge AI™ is enabling finance and audit professionals to build the AI-powered finance department of the future. With over 120 billion financial transactions analyzed with MindBridge’s AI, we set the standard for innovation, scalability, and customer satisfaction.

At MindBridge, we're driven by innovation and excellence, united as a team to revolutionize financial integrity. Here, your ideas matter, and your efforts make a meaningful impact. If you're passionate about using AI to drive positive change, MindBridge is the perfect fit. What distinguishes us is our unwavering commitment to our values: Innovation, Collaboration, and Integrity. These principles foster a vibrant workplace culture, where appreciation and a strong sense of community flourish.

About the Role:

As a Senior IT Administrator, you will be a key contributor to the design, maintenance, and support of our internal IT infrastructure. With a strong background in both on-prem and cloud environments, you’ll manage systems, endpoints, networks, and user support, while also mentoring junior team members and helping shape IT best practices across the organization.

Key Responsibilities:

Systems Administration

• Maintain and support a hybrid IT environment, including on-prem servers, virtualization (VMware/Hyper-V), and cloud platforms (Google Workspace, Microsoft 365, AWS, etc.)
• Administer identity services (Azure AD, Okta, etc.), group policies, and secure authentication workflows
• Manage backups, disaster recovery solutions, and patch management across systems and endpoints
• Monitor performance and health of systems, storage, and networks; proactively resolve issues

Network & Security

• Support office infrastructure including LAN/WAN, Wi-Fi, VPN, firewalls, and VoIP systems
• Maintain endpoint protection, MDM tools, and compliance with internal security policies
• Collaborate with the Security team on incident response, access reviews, and vulnerability management
• Ensure consistent implementation of least-privilege access, MFA, and encryption standards

Helpdesk & End-User Support

• Oversee IT support for Level 1/2 escalations, ensuring SLAs and support quality are maintained
• Onboard/offboard users, manage hardware provisioning, and support remote and in-office employees
• Create and maintain documentation, knowledge base articles, and internal runbooks
• Provide mentorship and guidance to junior IT and Helpdesk staff

Projects & Process Improvement

• Lead or support infrastructure upgrades, office expansions, migrations, and automation initiatives
• Evaluate and implement new tools or processes to improve IT efficiency and security
• Standardize configurations, streamline onboarding processes, and improve asset management workflows
• Collaborate cross-functionally with teams in Engineering, Security, and Operations

Desired Skills & Experience:

• 6+ years of experience in IT systems administration or similar technical roles
• Strong hands-on experience with both on-prem infrastructure and cloud-based tools and services
• Proficiency in Active Directory, virtualization platforms, Microsoft 365, Google Workspace, etc
• Solid networking knowledge (DNS, DHCP, firewalls, VPNs, VLANs, etc.)
• Experience supporting Mac and Windows environments in a hybrid/remote-first setting
• Strong troubleshooting and diagnostic skills
• Excellent communication skills and a proactive, service-oriented mindset
• Based in or able to commute to Ottawa, Ontario (hybrid role with regular office presence required)
• Certifications such as MCSA/MCSE, CompTIA Network+/Security+, Azure/AWS certifications an asset
• Scripting or automation experience (PowerShell, Bash, Python) an asset
• Familiarity with compliance standards (SOC 2, ISO 27001, etc.) an asset
• Experience supporting SaaS teams in a regulated or security-conscious environment an asset
• Exposure to asset lifecycle management, ITIL practices, and ITSM tools an asset

Why You’ll Love Being Part of Our Team:

📈 Competitive Compensation and Equity

🏠 Flexible Work – Hybrid or Remote

🍏 Comprehensive health benefits and wellness programs

📚 Professional development opportunities

🌴 Flexible Time Off

💰 Company Matched Retirement Plans

🔕 Unplug and recharge - 4 company-wide digital detox days annually

Equal Opportunity at MindBridge:

At the heart of our global success lies commitment to diversity and inclusion. We rigorously enforce an equal opportunity policy in all aspects of employment, championing merit and qualifications as our benchmarks. MindBridge is a proud equal opportunity employer, embracing applicants of all backgrounds without regard to race, nationality, religion, gender, disability, or any other factors.

At MindBridge, we are committed to providing an accessible candidate experience. If you require
accommodations during the interview process or beyond, please inform us. We will work with you to provide necessary support and reasonable accommodations while maintaining confidentiality. Your comfort and participation are paramount to us.

Please be advised that we may use AI tools in the processing of your application.