The Role

We're looking for a Customer Success Manager to own the post-sale relationship. Our founders close the deals, your job is to make sure customers go live quickly, get value fast, and stick around.

This is a hands-on, technical-adjacent role. You'll be working with AI teams, infrastructure engineers, and founders who know what they want, your job is to make sure they get it.

What You'll Do

•⁠ ⁠Own onboarding: take customers from signed contract to production
•⁠ ⁠Be the go-to point of contact throughout the customer lifecycle
•⁠ ⁠Proactively identify risk, expansion opportunities, and churn signals
•⁠ ⁠Work closely with our founder on renewal and upsell conversations
•⁠ ⁠Translate customer feedback into product insights for the team
•⁠ ⁠Build and document the playbooks as we grow

Who You Are

•⁠ ⁠2–5 years in Technical Customer Success, Solutions Engineering, or Technical Account Management at a B2B infrastructure company
•⁠ ⁠Comfortable talking to engineers and technical buyers, you don't need to code, but you can hold your own
•⁠ ⁠Strong communicator who can simplify complex concepts without dumbing them down
•⁠ ⁠Proactive, organized, and doesn't need hand-holding
•⁠ ⁠Startup-ready: you're excited to build process, not just follow it

Nice to Have

•⁠ ⁠Experience with cloud infrastructure, GPUs, or AI/ML tooling
•⁠ ⁠Early-stage startup experience