Location: Ottawa, Canada (on-site)
Reports to: Head of Global Sales

Role status: New role

About RBR: Making waves since 1973

At RBR, we’ve been designing cutting-edge instruments to measure our blue planet for over 50 years. Built to withstand the harshest environments on Earth, our instruments are deployed from the ocean’s deepest trenches to the polar ice caps, capturing essential data on water temperature, salinity, pH, and more. This data empowers researchers in the global fight against climate change, and our technology supports groundbreaking science with partners like Fisheries and Oceans Canada, Woods Hole, the Scripps Institution, and the British Antarctic Survey.

At RBR, we care deeply about our work, each other, the environment, and the global communities we serve. We value teamwork, continuous improvement, and having fun along the way. From weekly lunches to social events, we’re a crew that thrives on complex, exciting challenges that have a meaningful impact on the blue planet! Ready to make waves with us? Apply below!

About the role

RBR is seeking a detail-oriented and proactive Technical Sales Coordinator to support our sales team.

In this role, you’ll manage the sales process from vetting inbound customer inquiries through order validation and handoff to sales operations, ensuring accuracy and smooth execution at every step.

You’ll work closely with sales, operations, finance, and marketing to keep everything running efficiently, whether it’s qualifying leads, quoting, reviewing purchase orders, maintaining Salesforce data, or supporting tenders and proposals.

This is a highly collaborative role that blends coordination, systems thinking, and continuous process improvement.

What you’ll do

• Provide quoting support to Technical Sales Managers (TSMs) and agents

• Review and validate purchase orders (POs), ensuring accuracy in pricing, payment terms, and shipping details before handoff to sales operations

• Partner with TSMs, operations, and finance to resolve order discrepancies

• Participate in and coordinate early-stage and technical customer video meetings and calls

• Maintain and update Salesforce records (accounts, contacts, opportunities, next steps, pipeline, quotes)

• Support tenders, proposals, quotes, and other administrative sales tasks

• Track key sales metrics in partnership with the Head of Global Sales

• Assist with dashboard and report management to ensure accurate, up-to-date data

• Provide backup support to TSMs as needed

• Identify and recommend process improvements that enhance efficiency and customer experience

What you bring

• Experience in sales coordination, sales operations, and technical sales

• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment

• Experience using a CRM (Salesforce preferred)

• Strong organizational and communication skills

• Comfort working cross-functionally with Sales, Operations, Finance, and Marketing

• A proactive, process-improvement mindset

• Ability to adapt as responsibilities evolve

Nice to haves

• Experience supporting technical or B2B sales teams

• Familiarity with tender or proposal submissions

• Exposure to reporting or dashboard management

• Interest in science, environmental technology, or precision instrumentation

Salary range: $55,000–$65,000
The final salary and job level will depend on your experience and qualifications. We know great talent shows up at different points in a career - whether you’re earlier in your journey or bring senior-level experience, we encourage you to apply. Depending on fit, the role level may shift accordingly.

Why you'll love working at RBR

🌴 20 days of vacation, plus a company-wide holiday shutdown and paid sick days

🩺 Benefits from day 1 & RRSP contribution matching

💰 Bonus program

🏋🏽 Annual fitness reimbursement program

🚴 Greener commuting incentive program (bike-to-work, carpool, or transit passes)

🚗 EV reimbursement program + on-site charging stations

💝 Charitable donation matching

🌮 Weekly lunches (on us!)

🎉 Team events and social activities

🤝 Collaborative, supportive work environment

🧠 Work alongside passionate experts spanning multiple disciplines

🌊 Direct impact on climate science and ocean research

At RBR, we celebrate and support diversity in our workplace. As an equal-opportunity employer, we welcome people from all backgrounds and aim to find the most talented person for each role. Accommodations are available upon request at every stage of the selection process.

AI statement: At RBR, we may use artificial intelligence (AI) tools during parts of our hiring process. These tools may be used to support note-taking, scheduling, and/or organizing candidate information. Final hiring decisions are made by our people.

Why join us

• 🎯 Purpose-driven customers – Partner with organizations making a meaningful difference in science, sustainability, and the world

• 🌐 Make a real impact – Contribute to a business that’s growing internationally and whose products are used in groundbreaking climate science, resource management, and exploration

• 🌟 Innovative and supportive culture – Work in a collaborative environment where sales, engineering, production and the rest of our teams work together to drive success

• ✈️ Travel to some of the world’s leading research labs and coastal sites, supporting customers who are working to understand and protect our planet

The RBR mindset

• Passion for environmental impact and climate science

• Thrives in fast-paced, mission-driven environments

• Loves solving unique technical challenges

• Collaborative spirit with interrupt-driven adaptability

• Creative and resourceful approach to problem-solving

• Enjoys unique design challenges and innovative solutions

• Interest in precision instrumentation and scientific accuracy

• Embraces new technologies and modern development approaches