Sr Customer Experience Engineer

RedLore
RedLore

Customer Service

Posted on Sep 29, 2026
Your responsibilities include- Acting as the link between the customer, sales, and development.- Obtaining and maintaining a high expertise level of the RedLore technology.- Conducting technical consultations with customers and attending sales calls to provide technical expertise on RedLore products.- Describing customer requirements in a technical form that the R&D team can implement.- Leading the technical onboarding of customers with RedLore technology.- Leading customer conversations and being able to adapt to the expertise level of individuals.- Establishing and maintaining customer relations. What we offer- A thrilling and fast-paced working environment, where new ideas are brought to life on a weekly basis, where your ideas are taken seriously, and your work has a direct impact on the success of the company.- A working environment where your colleagues are as enthusiastic and competent as you are, far from politics and slow decision making.- A growth environment where your role can change in time to accommodate your personal ambitions in line with the company’s needs.- An attractive compensation schedule where your personal success is directly related to the company’s success. Experience and skills important for success- You are an excellent communicator, and you know how to convey a technical message in plain terms.- You know how to filter important customer requests from what is less important and can negotiate to find a balance between the customer’s and RedLore’s needs.- You have at least a few years’ experience dealing with customers, even if that experience is unrelated to RedLore’s activity.- You have a degree in engineering or consider yourself equivalent through experience.- You are highly intelligent and have a strong analytical mindset.- You have a very good command of English in reading, writing, and speaking.- You are not afraid to work hard to reach your goals.