About RVezy

RVezy is an innovative travel experience company that brings aspiring vacationers and RV owners together. Founded in 2016, we provide a platform for RV rentals available across most of Canada and the United States.

RVezy serves thousands of hosts and guests across North America, and you will be helping ensure they have a safe, secure, and enjoyable experience throughout each RV rental. We have a tight-knit team that has meaningful relationships with one another. To see how we started, check out our pitch on Dragon’s Den. Since then, we have grown exponentially, and our three-year revenue increased 286%, as mentioned in the Globe and Mail’s: Canada's Top Growing Companies 2023.

We were also named one of Ottawa’s Best Places to Work! If you want a sneak peek at what it’s like to work here, check out our Life at RVezy Instagram!

About the role

Key responsibilities:

• Drive Host Activation Through Onboarding Calls: Connect with newly published hosts via outbound calls and schedule/complete onboarding calls that help hosts become rental-ready quickly.
• Guide Hosts Through Listing Setup and Optimization: Review host listings and recommend practical improvements to photos, descriptions, rules, and availability so listings are accurate, appealing, and bookable.
• Educate Hosts on Best Practices and Product Tools: Learn host goals and coach them on using RVezy tools (calendar settings, rules, add-ons, calendar sync, etc.) to support those goals and improve results.
• Deliver Thoughtful Follow-Ups and Next Steps: Send clear follow-up emails and resources after calls so hosts know exactly what to do next and feel supported as they get started.
• Use RVezy Systems Effectively (Troubleshooting + Documentation): Develop strong platform knowledge to resolve common host issues and maintain accurate notes on outreach, outcomes, and next steps in our systems/CRM.
• Capture and Share Host Insights: Identify common questions and friction points hosts experience and share actionable feedback with your manager and team to improve onboarding scripts, resources, and workflows.
• Contribute to Team Goals and Initiatives: Support the Host Experience team in achieving KPIs and objectives, and assist with additional projects that improve host activation, supply health, and engagement on RVezy.

Qualifications

Competencies, skills, and attributes:

• Bilingualism: You must be comfortable speaking English and French, and helping our customers in both languages.
• Co-op Enrollment: You must be enrolled in your university's COOP program to be eligible for this opportunity.
• Availability: You must be available from May 4, 2026 - August 30, 2026 for this internship.
• Strong Communication Skills (Phone, Email, and Adaptability): Exceptional verbal and written communication skills with the ability to engage effectively across phone, email, and live chat. You must be able to communicate with a wide variety of people and adjust your delivery as needed by listening closely, guiding, and educating appropriately.
• Problem-Solving Abilities: Analytical mindset with a knack for identifying issues and proposing intentional solutions. Problems are opportunities to provide tailored guidance rather than defaulting to cookie-cutter resources. Escalate when necessary.
• Adaptability: Comfortable working in a fast-paced environment and adapting to new tools, processes, and challenges.
• Team Collaboration: Able to work effectively with team members and contribute to a supportive, team-oriented work culture.
• Curiosity and Willingness to Learn: Excited to gain hands-on experience in a startup environment and open to feedback for personal and professional development.

Bonus points if you:

• Are an outdoor enthusiast.
• Have experience or are interested in working at a startup.
• Have experience using a CRM or other communication platforms such as Zendesk.

Location

The role will require you to work from our office in Centretown 5 days per week.

RVezy perks

• Employee recognition platform to reward employees’ hard work.
• Frequent social events and a steady supply of coffee and snacks in the office.
• Dog-friendly work environment in the Ottawa office.
• Rotating work hours and a relaxed dress code.
• Company laptop and equipment provided.

How to apply

Want to stand out? At RVezy, we’re looking for someone who is willing to go that extra mile, so we’re asking you to do a little more than just click the “Apply Now” button.

1. Go to RVezy.com and create an account.
2. Click “Rent an RV” and search Yellowknife. Using the filters at the top of the page, select “Drivable” as the RV type and find the RV with the title RVezy Elite.
3. When you're on the listing, scroll toward the bottom and find "Ask a Question."
4. In the message to the owner, introduce yourself and tell us about a time you went camping (or share another outdoor or travel experience) and tell us why you would be a great fit for the position. We want to get to know you! Enter whatever dates and location you please.
5. Then just submit your resume with the rest of the application as normal.

RVezy is committed to providing an accessible recruitment process. If you require accommodations at any stage of the hiring process, please let us know and we will work with you to meet your needs.

This role uses AI technology to support the screening process.