About RVezy

RVezy is an innovative travel experience company that brings aspiring vacationers and RV owners together. Founded in 2016, we provide a platform for RV rentals available across most of Canada and the United States.

RVezy serves thousands of hosts and guests across North America, and you will be helping ensure they have a safe, secure, and enjoyable experience throughout each RV rental. We have a tight-knit team that has meaningful relationships with one another. To see how we started, check out our pitch on Dragon’s Den. Since then, we have grown exponentially, and our three-year revenue increased 286%, as mentioned in the Globe and Mail’s: Canada's Top Growing Companies 2023.

We were also named one of Ottawa’s Best Places to Work! If you want a sneak peek at what it’s like to work here, check out our Life at RVezy Instagram!

About the role

The Onboarding Specialist role is all about helping new and existing RV owners succeed on RVezy. You’ll connect with newly listed hosts via phone and email to book and run onboarding calls, walking them through best practices, platform tools, and listing optimization so they’re ready to earn confidently. You’ll follow up with clear, concise emails and resources so hosts know exactly what to do next. If you enjoy building relationships over the phone, coaching and educating people, and giving practical, strategic advice, this role puts you at the heart of our host experience—because their success is our success.

Key responsibilities

• Drive Host Activation Through Onboarding Calls: Connect with newly published hosts via outbound calls and schedule/complete onboarding calls that help them become rental-ready quickly.
• Guide Hosts Through Listing Setup and Optimization: Review host listings and recommend practical improvements to photos, descriptions, rules, and availability so listings are accurate, appealing, and bookable.
• Educate Hosts on Best Practices and Product Tools: Learn host goals and coach them on using RVezy tools (calendar settings, rules, add-ons, calendar sync, etc.) and best practices so they can earn confidently and deliver great guest experiences.
• Deliver Thoughtful Follow-Ups and Next Steps: Send clear, concise follow-up emails and resources after calls so hosts know exactly what to do next and feel supported as they get started.
• Use RVezy Systems Effectively (Troubleshooting, Documentation + Product Expertise): Develop and maintain strong knowledge of the RVezy platform, policies, and host tools so you can confidently guide hosts, resolve common issues, and provide clear solutions during onboarding. Use our systems/CRM to troubleshoot efficiently and keep accurate notes on outreach, outcomes, and next steps.
• Capture and Share Host Insights: Proactively surface what you’re hearing from hosts—from confusing flows to potential bugs—and make sure these issues are documented, reported, and followed up on. Identify common questions and friction points and share actionable feedback with your manager and relevant teams to improve our product, onboarding scripts, resources, and workflows.
• Contribute to Team Goals and Continuous Improvement: Support the Host Experience team in achieving KPIs and objectives, and participate actively in team discussions and projects that improve host activation, supply health, and overall host experience.

Qualifications:

Competencies, skills, and attributes:

• Bilingualism: You must be comfortable speaking English and French, and helping our customers in both languages.
• Strong Communication Skills (Phone, Email, and Adaptability): Exceptional verbal and written communication skills with the ability to engage effectively across phone, email, and live chat. You must be able to communicate with a wide variety of people and adjust your delivery as needed by listening closely, guiding, and educating appropriately.
• Problem-Solving Abilities: Analytical mindset with a knack for identifying issues and proposing intentional solutions. Problems are opportunities to provide tailored guidance rather than defaulting to cookie-cutter resources. Escalate when necessary.
• Adaptability: Comfortable working in a fast-paced environment and adapting to new tools, processes, and challenges.
• Team Collaboration: Able to work effectively with team members and contribute to a supportive, team-oriented work culture.
• Curiosity and Willingness to Learn: Excited to gain hands-on experience in a startup environment and open to feedback for personal and professional development.

Bonus points if you:

• Are an outdoor enthusiast.
• Have experience or are interested in working at a startup.
• Have experience using a CRM or other communication platforms such as Zendesk.

Location

The role will require you to work from our office in Centretown 2-5 days per week.

RVezy perks

• RVezy stock options (we believe every colleague should be an owner).
• Fifteen paid vacation days with extra time off over the winter holidays.
• Health and dental benefits from day one.
• Bonus plan connected to company goals
• One paid weeklong RV rental trip every year.
• Opportunities to attend festivals, concerts, and RV shows across Canada and the U.S.
• Employee recognition platform to reward employees’ hard work.
• Frequent social events and a steady supply of coffee and snacks in the office.
• Dog-friendly work environment in the Ottawa office.
• Flexible work hours and a relaxed dress code.
• Company laptop and equipment provided.
• Paid sick days.

How to apply

Want to stand out? At RVezy, we’re looking for someone who is willing to go that extra mile, so we’re asking you to do a little more than just click the “Apply Now” button.

1. Go to RVezy.com and create an account.
2. Click “Rent an RV” and search Yellowknife. Using the filters at the top of the page, select “Drivable” as the RV type and find the RV with the title RVezy Elite.
3. When you're on the listing, scroll toward the bottom and find "Ask a Question."
4. In the message to the owner, introduce yourself and tell us about a time you went camping (or share another outdoor or travel experience) and tell us why you would be a great fit for the position. We want to get to know you! Enter whatever dates and location you please.
5. Then just submit your resume with the rest of the application as normal.

We use artificial intelligence–enabled tools to assist with certain aspects of our hiring process, such as reviewing applications. These tools are designed to support our team, not replace human judgment. Final hiring decisions are always made by people.