Product Manager

Location: Remote / Hybrid - Ottawa
Company: Spoonity, Inc

Help us build the next generation of our platform powering global loyalty and engagement for millions of customers.

About Spoonity

Spoonity is a leading provider of white-label loyalty and gift card solutions for mid-market and enterprise hospitality merchants (restaurants, retailers, hotels). We help our clients grow by enabling them to better understand and connect with their customers, driving deeper brand engagement and customer retention.

Our platform currently operates in 30+ countries across 4 continents, with a current focus in emerging markets like LATAM. Today, we power some of the largest brands in Ecuador, Mexico, Argentina, and beyond.

After years of record growth, we’ve reached a pivotal moment in our journey. We’re investing in the next generation of the Spoonity platform, which starts with bringing in exceptional talent to help us design and build from the ground up.

The Role

We’re looking for a Product Manager with deep expertise in data-focused products and building out customer engagement workflows for continuous feedback and iteration.

You’ll work side-by-side with our engineering and design teams to help prioritize, develop insights, and guide the process of rebuilding our core platform to meet the growing needs of our merchants.

What You’ll Do

• Help build a robust data pipeline to ensure that the decisions we make are backed by evidence.
  
  
• Support the product with product marketing materials to educate our users and staff on what the product does, how it can drive value, and where we beat out the competition.
  
  
• Strengthen our relationship with our merchants through feedback loops and regular engagement to help them feel like an invaluable part of our business.
  
  
• Champion user experience excellence through advocacy for our merchants and their end-customers to ensure our platform always impresses.
  
  
• Help mature the product organization within Spoonity to help us unlock the next phase of growth.
  
  
  

What You Bring

• Extensive experience building and driving data products that deliver value beyond the metrics.
  
  
• Proven track record of developing customer feedback loops, and managing customer relationships and feedback.
  
  
• Strong familiarity of technical systems like software engineering best practices to help build rapport with engineers.
  
  
• Familiarity with customer data platforms (e.g., Segment) and data integration platforms like Snowflake and Databricks are a plus.
  
  
• An eye for UI design and user experience design to help advocate for users.

• An interest in mentorship or leadership and helping elevate others on the team.

Who You Are:

• Enthusiastic and passionate! We want candidates that will push the envelope, and aren’t comfortable with “just making it work”.
  
  
• Experienced. Our merchants are obsessed with customer experience. We're looking for someone that can consistently "wow" our merchants with every interaction.
  
  
• Curious. Sometimes we need to get creative to solve novel problems. Our ideal candidate thrives in the unknown.

What You’ll Get from Us

• Autonomy and Trust: Take ownership of projects and make meaningful product decisions. Leadership and accountability are core to how we work.
  
  
• Recognition and Impact: Your contributions directly shape our platform and the experiences of millions of customers worldwide.
  
  
• Collaboration and Growth: Work alongside talented engineers, designers, and other product managers on cutting-edge data and AI challenges while mentoring others.
  
  
• Awesome Perks:
  
  
  • Personal or family health insurance options
    
    
  • Generous annual stipend for work equipment and hardware
    
    
  • Unlimited vacation with a minimum required use per year
    
    
  • RRSP matching
    
    
  • Competitive compensation and flexible remote work culture

Join Us

If you’re a highly motivated product manager with a passion for data, real-time systems, and building at scale, we’d love to hear from you.

At Spoonity, we’re committed to creating a diverse, inclusive, and authentic workplace where passionate people can do their best work. If you’re excited about this role (even if your experience doesn’t check every single box), then we encourage you to apply.