Type: Hybrid

Location: Ottawa, ON. In-person 3 day per week

About StoreLocators

StoreLocators helps consumer brands bring their in-store availability online. Our platform automatically detects retail locations and live product inventory, so brands can show customers exactly where to buy — boosting offline and online sales.

We work with a growing set of thought leading omnichannel brands and are building out a team to support their success at scale

Role Overview

Your primary responsibility will be to guide new and existing customers through onboarding and provide ongoing support. You’ll make sure their product catalogs are fully integrated, their retail locations are properly represented, and that they’ve successfully installed our app and adopted key features.

This is a customer-facing support role with a technical angle. You’ll help customers troubleshoot issues, get set up, and stay engaged over time — not just during the early sales cycle. You’ll also be expected to use AI tools to unblock yourself and customers when needed.

You will report directly to the CEO.

What We’re Looking For

2+ years in a customer support, onboarding, or customer success role at a software company

Strong communication skills — clear, confident, and helpful

Familiarity with Shopify themes and the Shopify App ecosystem

Comfortable using AI tools to problem-solve and support customers

Resourceful, independent, and highly organized

Responsibilities

Support customers through onboarding, from catalog setup to widget installation

Ensure all of a customer’s retail partners are properly accounted for in the platform

Help customers adopt and understand key features of the product

Provide timely, helpful support on technical or implementation-related issues

Use AI tools to accelerate setup, resolve blockers, and assist customers efficiently

Edit and troubleshoot basic web integrations, especially on Shopify themes

Maintain a high bar for customer experience throughout the entire relationship

Team

You'll be joining a fast-paced startup environment where every team member is deeply committed to our collective success. Our high-performing team operates with a shared sense of ownership and dedication, often going above and beyond to ensure we deliver exceptional results for our customers and drive the company forward. If you thrive in collaborative, results-driven environments where everyone is invested in winning together, you'll feel right at home here.