Part-Time Client Services Specialist – Restaurant Refrigeration Solutions

Hours: 10–12 per week (flexible schedule with some fixed client touchpoints)

Location: Remote with occasional on-site visits as needed

Reports to: Head of Customer Success / VP of Operations

Role Overview

Stratosfy is transforming how restaurants and hospitality operators protect food safety and reduce waste with our smart refrigeration monitoring platform. As a Part-Time Client Services Specialist, you’ll be the trusted, post-purchase contact for some of North America’s most recognized brands — including Domino’s, Wendy’s, and Compass Group — delivering support across quick-service restaurants, catering services, and large-scale food operations.

Your mission is to ensure every client’s onboarding experience is seamless, their teams are trained, and their investment delivers maximum benefit—through proactive, high-touch support.

Key Responsibilities

Onboarding & Setup (50%)

● Coordinate handoff from Sales to Client Services for new accounts.

● Guide clients through installation scheduling and sensor configuration.

● Deliver engaging virtual training sessions for restaurant managers and staff.

● Provide quick-reference materials and ensure full understanding of core features (alerts, dashboards, reporting).

Client Education & Support (30%)

● Schedule short follow-up calls during the first 90 days to reinforce adoption.

● Respond to client questions by phone/email with clear, timely answers.

● Share best practices for food safety compliance and operational efficiency.

Proactive Relationship Touchpoints (20%)

● Review client alert/activity data weekly; flag and help resolve potential issues before they impact operations.

● Gather feedback to improve onboarding and product usability.

Qualifications

Must-Have

● Customer service, account management, or training experience—preferably in the restaurant/foodservice industry.

● Strong communication skills with the ability to explain tech tools to non-technical users.

● Highly organized, able to work independently in a limited-hour schedule.

Nice-to-Have

● Knowledge of HACCP or food safety regulations.

● Experience supporting IoT, SaaS, or restaurant operations technology.

● Comfortable reviewing dashboard data for patterns and insights.

Time & Workflow Expectations

● Weekly cadence:

○ 2–3 onboarding/training sessions (30–60 min each)

○ 2–3 short follow-up calls (15–30 min each)

○ 1–2 hours for proactive data review and emails

● Flexible hours: Most work is self-scheduled; some sessions aligned with client availability.

● Turnaround: Respond to all client inquiries within 1 business day.

Success Metrics

● Clients go live within target timelines (<30 days from sale to operational use).

● ≥90% of new clients complete training.

● High post-onboarding satisfaction scores (8+/10).

● Consistent engagement with the Stratosfy platform in the first 90 days.